Catherine L. Firlein
A dynamic and creative professional Cathie Firlein exhibits a solid track record of achieving and surpassing objectives both operational and strategic. Cathie brings 30+ years of experience leading fast-paced, consultative, service-oriented environments. Cathie began her career in the telecommunications industry working with diverse populations, products and service packages. Having held positions in marketing, sales and customer service, Cathie was Area VP of Customer Service for Verizon Wireless, responsible for six call centers across the southern region. Her Verizon experienced included 3 years in South Carolina after which she segued into entrepreneurship as the first SC franchiser for Liberty Fitness and a key contributor to relationship development with prospective franchisees. She also has spoken at major Customer Service conferences as a motivational speaker.
Cathie promotes teamwork and collaboration with a focus on staffing, professional growth, skill development, trust-building and goal achievement. For her the proverbial bottom line is making a tangible difference for clients and staff. Cathie emphasizes strategic, tactical and operational thinking because they fuel the realization of goals. Native Pennsylvanians, Cathie and her husband enjoy living near their daughters, grandchildren and extended family. Cathie is proud of her home and community, and is involved with the neighborhood HOA committees. She also served as Councilwoman as an elected official in Washington Twp., NJ.
Lanette R. Bigley
Lanette started her career in the hospitality industry and brings over 30 years of experience in accounting and finance. Before joining Ludwig, she was Controller/Income Auditor for the Coakley Williams Hotel Management Group. During her tenure with Coakley Williams, she managed all the financial responsibilities as well as the Human Resources management for over 80 employees.
Her primary focus is to assist our clients in understanding their transactional accounting and compliance requirements. Lanette’s goal is to make it right and is always willing to research, find solutions to client’s problems and move forward with action. Client growth and satisfaction is her number 1 priority.
Lanette loves spending time with her family and has a passion for gardening, crafting and painting.
Susan E. Chigbu
Before joining Ludwig Business Consultants, Susan was a Financial Analyst for Chestnut Hill Hospital where she managed capital and operating expenses. She also has served as a Controller with various other companies. Susan received her MS from the University of Maryland University College in Accounting and Information Technology. She also holds a BA in Accounting and Finance from London Southbank University. Susan passed the Uniform CPA Examination and is in the process of obtaining her CPA license in the state of Pennsylvania.
Susan resides in Montgomery County with her husband and 2 children. They enjoy spending time together as a family as well as volunteer their time to the community through their local congregation.